Refund policy

Refund, Returns & Warranty Policy

 

1-Year Limited Warranty

All products are covered by a 12-month limited warranty from the date of purchase.

This warranty covers:

  • Manufacturing defects

  • Faulty materials or workmanship

This warranty does not cover:

  • Damage caused by misuse, abuse, or improper installation

  • Normal wear and tear

  • Accidental damage

  • Unauthorized repairs or modifications


How to Request a Return

To initiate a return, contact us at orders@copilotdrilling.com within 30 days of receiving your order.

If your return is approved, we will provide:

  • Return instructions

  • A return shipping label (if applicable)

Returns sent without prior approval will not be accepted.

Return address:
CoPilot Drilling
Factory 12, 38 Kendor Street,
Arundel, Queensland, 4214,
Australia

 

Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival. If your item is defective or damaged, contact us immediately at orders@copilotdrilling.com so we can resolve the issue as quickly as possible.

 

Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Damaged items from incorrect use


European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you may cancel or return your order within 14 days of delivery for any reason.

Items must:

  • Be unused and in original condition

  • Include original packaging

  • Have proof of purchase

 

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

  • Refunds are issued to your original payment method within 10 business days

  • Processing times may vary depending on your bank or payment provider

If more than 15 business days have passed since your refund was approved, please contact orders@copilotdrilling.com.

 

For any questions regarding returns, refunds, or warranty claims, contact us at orders@copilotdrilling.com.