Warranty, Pre-order & Return Policy

1-Year Limited Warranty

All products are covered by a 12-month limited warranty from the date of purchase.

This warranty covers:

• Manufacturing defects

• Faulty materials or workmanship

This warranty does not cover:

• Damage caused by misuse, abuse, or improper installation

• Normal wear and tear

• Accidental damage

• Unauthorized repairs or modifications

Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival. If your item is defective or damaged, contact us immediately at orders@copilotdrilling.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

We do not accept returns for:

• Change of mind

• Damage from incorrect use

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

• Refunds are issued to your original payment method within 10 business days

• Processing times may vary depending on your bank or payment provider

If more than 15 business days have passed since your refund was approved, please contact orders@copilotdrilling.com.

Pre-orders
 
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. Payment is collected upon order placement, and the order will be shipped as soon as the product is in stock. 

Refunds are available for change-of-mind cancellations (prior to dispatch). A cancellation fee of 15% will apply to cover administration fees.